Checking

There are many ways to make deposits – no need to visit a branch:

• Payroll deduction
• Direct deposit 
• Mobile deposit 
• CULIANCE deposit taking ATMS
• Star Network/Deposit taking ATMs (PA, OH, WV, NY, DE, NJ) 
• Wire Transfer
• Dominion Energy CU Branches and Shared Branch Locations 
• Interoffice mail and US mail
• Transfer from an existing Dominion Energy CU account by phone or online 
• Zelle^® 
• Electronic transfers from other financial institutions where available (ACH or digital banking).
• Debit card via many Person-to-Person payment apps.

You can make a withdrawal from your Dominion Energy Credit Union account in a number of ways:

• Visit a Dominion Energy Credit Union branch, a Credit Union Service Center, Dominion Energy Credit Union ATM or a CULIANCE ATM. Find a location or ATM near you.
• Call our Member Service Department at 800-268-6928 to request a withdrawal check.
• Log in to Online Banking, click on Transactions, and then “Send Check." Select which account and how much you wish to withdraw. We will automatically send you a check.
• It’s also always free to ask for cash back when you make a purchase with your Dominion Energy Credit Union Debit Card. 
• Add someone (a company, a person, or even your own accounts elsewhere) as a payee and send money through Bill Payer (link to BP). Check out our easy “how-to” video
• Send money to your accounts elsewhere using Zelle^® then withdraw funds.
• You may request a withdrawal check through our Private Teller phone service.
• Send money quickly and securely with a wire transfer.
• Set up electronic (ACH) drafts from your DECU accounts.
• Make a cross account transfers - Transfer between your Credit Union account and another member’s account on which you are the primary or a joint account owner. This will also allow you to view the other account within your Digital Banking. To set up cross account transfer access please complete and submit the Cross Account Transfer form.
• Make a one-time transfer to another DECU member account: See the FAQ for “one-time transfers to another DECU member.”

With our 24-Hour Access services and shared branches, we are as close as your computer, phone, or mailbox.

24-Hour Access

• Online Banking: Pay bills, view account balances, and transfer money
• Mobile Banking: Deposit checks, view account activity, and pay bills
• Mobile Wallets: Make payments with Dominion Energy CU credit and debit cards
• Private Teller: Make basic transactions, such as withdrawal checks and check account balances
• Cash back: Get cash at stores when you use your debit card and PIN
• Debit cards: Use it to make purchases and get cash back - the money comes right from your checking account. You can also use it to withdraw cash at ATMs - your first 3 ATM withdrawals per month are free (ATM owner may surcharge).*
• Send or receive cash with account-to-account transfers, Zelle^®, or cross-account transfers

Branches & ATMs

• Make basic teller transactions at CO-OP Shared Branches nationwide
• Avoid fees at Dominion Energy Credit Union, Wawa, Sheetz, and North Carolina CashPoints ATMs
• Visit over 80,000 CULIANCE no-surcharge, deposit taking ATMs and certain CO-OP Shared Branch locations**
• Get up to $6 in ATM surcharge rebates each month for out-of-network ATM fees*

Still not sure? Member Services can help you with any questions you have, as well as certain transactions. Reach us at 800-268-MYCU.

*DECU will reimburse up to two ATM surcharges (ATM owner fees) incurred per month on withdrawals from a checking account using your DECU debit card up to a maximum of $3 per withdrawal for a maximum refund of $6/month. Please note: the ATM owner may charge a fee. Using your debit card to get cash back with purchases can help you save on ATM fees. Rebates will be given automatically at month-end.
**Not all CO-OP Shared Branches have a CULIANCE no-surcharge ATM. For no-surcharge ATMs, please visit the CULIANCE locations. A surcharge is the ATM owner's fee; regular DCU ATM fees still apply at non-DCU ATMs.

You can find out your account balance in a number of ways:

• Log in to Digital Banking, select which account you would like to verify account balance.
• Visit a Dominion Energy Credit Union branch, a Credit Union Service Center, Dominion Energy Credit Union ATM or a CULIANCE ATM. Find a location or ATM near you.
• Call our Member Service Department at 800-268-6928 to check account balances.
• You may also check your balances through our Private Teller phone service. 

There are many ways to avoid ATM fees in addition to finding a Surcharge-Free ATM:

• Get cash back at stores when you use your debit card and PIN to pay for purchases.
• Pay with your debit card so you don't need to carry as much cash - its safer too!
• Try to plan ahead so you can get more cash per ATM trip vs. making several trips.
• Members get up to $6 in rebates each month for out-of-network ATM fees.*

*DECU will reimburse up to two ATM surcharges (ATM owner fees) incurred per month on withdrawals from a checking account using your DECU debit card up to a maximum of $3 per withdrawal for a maximum refund of $6/month. Please note: the ATM owner may charge a fee. Rebates will be given automatically at month-end.

You can transfer cash to your family members safely and securely with any of our convenient options:

• Bill Payer: Add someone as a payee and send money through Bill Payer. Check out our easy “how-to” video.
• Zelle^®: send money to friends and family from your checking account to theirs right from within Digital Banking.
• Cross account transfers: Transfer between your Credit Union account and another member’s account on which you are the primary or a joint account owner. This will also allow you to view the other account within your Digital Banking. To set up cross account transfer access please complete and submit the Cross Account Transfer form
• One-time transfer to another DECU member account: See the FAQ for “one-time transfers to another DECU member”.

Yes! If the joint owner is an adult, they will need to sign the application and submit a copy of their driver’s license. We recommend getting your account setup first if the joint owner can’t sign right away, and then adding the joint owner later when you can both sign the application  (an application to add services will be in your Welcome Packet). Parents may sign for a minor to be a joint owner (parent’s name “signing for” child’s name plus parent’s signature).

Yes, you can join more than one credit union. Because membership in Dominion Energy Credit Union is free, it is a smart way to get access to even more great rates and services. You can pick and choose the services that work the best for you.

Plus using credit unions over a bank will save you money with fewer fees, lower loan rates and higher savings rates. In fact, a recent report done by the Credit Union National Association found that high-use Dominion Energy Credit Union households save $1400 a year!

Yes! Your deposits at Dominion Energy Credit Union are federally insured up to at least $250,000 by the National Credit Union Administration (NCUA) which works just like the FDIC. Additional coverage options may be available - please call for more information. You may also wish to visit https://mycreditunion.gov/  - this site features a share insurance toolkit  and insurance estimator that may prove useful. For more information visit www.ncua.gov.